Our Returns & Customer Care Promise

We want you to feel happy and confident shopping with us. If something is not quite right, please don't worry, we are always here to help and will do our very best to look after you.

30 Day Returns for Peace of Mind

If you change your mind, you can return your item within 30 days of delivery.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or not what you ordered, please contact us straight away. We understand how disappointing that can be and we genuinely want to put things right.

Simply send us a few clear photos so we can look into it
We will offer a replacement or a full refund, whichever you prefer

Damage After Delivery

If you ever have an issue, please reach out to us. Even when something is outside our responsibility, we will always try to offer advice, guidance, or a goodwill solution where we can.

Refunds

Refunds are issued to your original payment method
Please allow a few working days for processing once approved

Once your return is received and checked, we will process your refund as quickly as possible.

Our Promise to You

We are a UK based business that values honesty, kindness, and good customer service. If you have a question or concern, just get in touch. We are always happy to help and want you to enjoy shopping with us.

Thank you so much for choosing us and supporting our business 🤍

Our Returns & Customer Care Promise