Frequently Asked Questions

Frequently Asked Questions

What is the best mattress protector in the UK?

The best mattress protector depends on your needs. For waterproof protection, our Waterproof Soft Luxury Mattress Protector is 100% breathable, completely silent, and machine washable — ideal for families, allergy sufferers, and anyone with young children or pets. For added warmth, our Thermal Fleece Underblanket protects your mattress while keeping you cosy in winter. All protectors come in UK standard sizes: Single, Small Double, Double, King, and Super King.

Do I really need a mattress protector?

Yes. Every night, the average person sweats around half a litre of moisture into their mattress. Without a protector, this creates ideal conditions for dust mites, mould, and bacteria. A good mattress protector extends the life of your mattress significantly — making it one of the best-value bedding investments you can make. Most mattress warranties also require a protector to remain valid.

What is the difference between a mattress protector and a mattress topper?

A mattress protector is a thin layer that protects your mattress from spills, stains, dust mites, and allergens — it doesn't change how your mattress feels. A mattress topper is a thicker layer (typically 2–4 inches deep) that adds comfort and changes the feel of your mattress. We stock both — our 4 Inch Deep Luxury Mattress Topper is popular for adding hotel-quality comfort to an existing mattress.

Are your mattress protectors good for allergy sufferers?

Yes. Our protectors create a physical barrier against dust mites, pet dander, and common allergens that accumulate in mattresses over time. They are anti-allergy and ideal for asthma and eczema sufferers. Regular washing at 40°C kills dust mites and removes allergens effectively, keeping your sleep environment clean and healthy.

Do you offer mattress protectors for incontinence?

Yes. Our Waterproof Soft Luxury Mattress Protector provides complete waterproof protection and is ideal for adults or children with incontinence. It is silent, breathable, and machine washable at 40°C. The extra deep 30cm fitted skirt keeps it securely in place throughout the night, even with movement.

What size mattress protector do I need?

Match your protector to your UK mattress size: Single (90x190cm), Small Double (120x190cm), Double (135x190cm), King (150x200cm), Super King (180x200cm). Our protectors feature an extra deep 30cm fitted skirt, so they fit mattresses up to 30cm deep — including pillow-top, memory foam, and orthopaedic mattresses.

Will my mattress protector stay in place overnight?

Yes. Our protectors use a deep fitted sheet design with a 30cm elasticated skirt that wraps firmly around your mattress. This keeps the protector securely in place even with movement during sleep, making them ideal for restless sleepers and children's beds.

Are waterproof mattress protectors noisy or hot?

Not ours. Older waterproof protectors used plastic membranes that crinkled and trapped heat. Our Waterproof Soft Luxury Mattress Protector uses an advanced breathable membrane that is completely silent and allows air to circulate freely — keeping you cool and comfortable throughout the night while providing 100% waterproof protection.

Will a mattress protector affect how my mattress feels?

Our mattress protectors are designed to be barely noticeable. They use a soft quilted surface that adds a gentle layer of comfort without significantly changing the feel of your mattress. If you want to noticeably improve comfort, our range of mattress toppers are designed specifically for that purpose.

How do I wash a mattress protector?

All our mattress protectors are machine washable at 40°C on a gentle cycle. Tumble dry on low heat or air dry flat. Do not iron the waterproof membrane directly. Wash every 1–2 months under normal use, or more frequently if used by young children or allergy sufferers. Regular washing maintains hygiene and preserves the waterproof coating long-term.

How long do mattress protectors last?

A good quality mattress protector lasts 2–5 years with regular washing. Signs it needs replacing include thinning fabric, reduced waterproofing (water no longer beads on the surface), or persistent odours after washing. Replace sooner if used heavily by a young child or adult with incontinence.

How fast is UK delivery?

We offer free UK delivery on all orders. Most orders are dispatched within 1 business day and delivered within 3–5 working days. You will receive tracking information once your order has been dispatched. We deliver across England, Scotland, Wales, and Northern Ireland.

What is your returns policy?

We offer a 30-day returns policy on all unused items in original packaging. If your protector doesn't fit or you're not completely satisfied, contact us and we'll arrange a full refund or exchange. We want every customer to be happy with their purchase.

Are you a UK-based company?

Yes. We are a UK-based business and all orders are dispatched from our UK warehouse. Our products meet UK quality and safety standards and are available for fast delivery across the whole of the United Kingdom.

Do you offer pillow protectors too?

Yes. We stock pillow protectors to complement your mattress protection and keep your entire bed fresh, hygienic, and allergen-free.

Can I use a mattress protector on a memory foam mattress?

Yes. Our protectors are compatible with all mattress types including memory foam, pocket sprung, orthopaedic, and hybrid mattresses. The extra deep 30cm fitted skirt accommodates the extra depth that memory foam mattresses often have.

Do mattress protectors help with bed bugs?

A mattress protector creates a barrier that makes it harder for bed bugs to reach the mattress surface. For full bed bug protection, a fully encasing mattress encasement is recommended. Our waterproof protectors provide excellent general hygiene protection and are a good first line of defence.

Pillow Questions

What type of pillow is best for me?

The best pillow depends on your sleeping position. Side sleepers need a firmer, higher-loft pillow to keep the neck aligned. Back sleepers benefit from a medium-loft pillow that supports the natural curve of the neck. Front sleepers need a soft, low-loft pillow to avoid neck strain. We stock a range of pillows to suit every sleeping style.

Do I need a pillow protector?

Yes. Pillows absorb sweat, skin cells, and oils every night. Without a protector, this leads to yellowing, dust mite build-up, and reduced pillow lifespan. A pillow protector sits between your pillow and pillowcase, keeping your pillow fresh and hygienic for longer. It is one of the simplest and most cost-effective bedding upgrades you can make.

Are your pillow protectors waterproof?

Yes. We stock waterproof pillow protectors that provide the same silent, breathable protection as our mattress protectors. They are ideal for children, allergy sufferers, and anyone who wants to keep their pillows in the best possible condition.

How often should I replace my pillows?

Most pillows should be replaced every 1–2 years. A simple test: fold your pillow in half and release it. If it doesn't spring back to its original shape, it has lost its support and should be replaced. Using a pillow protector significantly extends the life of your pillows by keeping them clean and dry.

How do I wash my pillows?

Most synthetic and hollow fibre pillows are machine washable at 40°C. Wash two at a time to keep the machine balanced. Tumble dry on low heat with a couple of clean tennis balls to restore loft. Always check the care label on your specific pillow. Using a pillow protector reduces how often you need to wash the pillow itself.

Are your pillows suitable for allergy sufferers?

Yes. Our anti-allergy pillows use hollow fibre fillings that resist dust mites and allergens. Combined with one of our pillow protectors, they create a fully hygienic sleep environment that is ideal for asthma and eczema sufferers.

What pillow sizes do you stock?

We stock standard UK pillow sizes including Standard (48x74cm) and Superking (50x90cm). All our pillow protectors are available in matching sizes to ensure a perfect fit.

Duvet Questions

What tog rating duvet do I need?

Tog rating measures the warmth of a duvet. As a general guide: 4.5 tog is ideal for summer, 7–10.5 tog suits spring and autumn, and 13.5–15 tog is best for winter. If you tend to sleep warm, choose a lower tog. If you feel the cold, go higher. An all-seasons duvet (typically a 4.5 tog and 9 tog that clip together to make 13.5 tog) gives you flexibility year-round.

What is the difference between a duvet and a quilt?

In the UK, the terms duvet and quilt are often used interchangeably. Both refer to a filled bedding layer used on top of a bed. Traditionally, a quilt may refer to a thinner, stitched bedcover, while a duvet is a thicker, warmer filled insert used with a duvet cover. We use the term duvet to refer to our filled bedding inserts.

What duvet filling is best?

The most common fillings are hollow fibre (synthetic) and natural down or feather. Hollow fibre duvets are hypoallergenic, machine washable, and more affordable — ideal for allergy sufferers and families. Natural down duvets are lighter, warmer, and more breathable but require more careful washing and are typically more expensive. We stock both to suit different preferences and budgets.

Are your duvets suitable for allergy sufferers?

Yes. Our hollow fibre duvets are hypoallergenic and resist dust mites and allergens. For maximum protection, pair your duvet with an anti-allergy duvet cover and wash regularly at 40°C. This combination creates a clean, allergen-reduced sleep environment suitable for asthma and eczema sufferers.

What duvet sizes do you stock?

We stock all standard UK duvet sizes: Single (135x200cm), Double (200x200cm), King (225x220cm), and Super King (260x220cm). Always choose a duvet that matches your bed size for the best coverage and comfort.

How do I wash a duvet?

Most synthetic hollow fibre duvets are machine washable at 40°C. Use a large-capacity machine (at least 8kg drum) to allow the duvet to move freely. Tumble dry on low heat, checking regularly and fluffing to restore loft. Natural down duvets may require professional cleaning — always check the care label. Washing your duvet every 3–6 months keeps it fresh and hygienic.

How long does a duvet last?

A good quality duvet lasts 5–10 years with proper care. Signs it needs replacing include clumping filling that won't redistribute, persistent odours after washing, or noticeably reduced warmth. Using a duvet cover and washing regularly extends its lifespan significantly.

Do I need a duvet protector?

A duvet cover acts as the primary protector for your duvet. However, for extra hygiene — particularly if you have allergies, young children, or pets — an inner duvet protector provides an additional barrier against sweat, dust mites, and allergens. It also reduces how often you need to wash the duvet itself, which helps preserve the filling over time.

Can I use a double duvet on a king-size bed?

We recommend matching your duvet size to your bed size for the best coverage. A double duvet on a king-size bed will leave the sides and foot of the bed uncovered, which can be uncomfortable — especially if you share the bed. A king-size duvet (225x220cm) provides the right overhang for a king-size bed.